How Excellent Customer Service Makes a Difference for Contractors and Distributors Working with an LED Lighting Provider
Collaboration is essential in the construction, renovation, and design industry, where projects are notoriously complex, involve many people and require careful coordination. Therefore, everyone must understand their work and be on the same page. This is true from the general contractor down to the details, such as finished carpentry, carpeting, and lighting. With LED lighting nearly doubling in use over the past five years, ensuring you have the right partner for your LED lighting solutions is almost as important as the product itself.
Thorough customer service is critical when finding the right LED lighting provider, as it can make the difference between a successful project and a costly disaster. Let’s explore how EarthTronic’s outstanding customer service can benefit contractors and distributors.
We Know LED Lighting
At its core, customer service is all about building relationships with customers. It’s about taking the time to understand their needs and providing them with the best possible solution. This is especially important in the design and build industry as there are often tight deadlines and strict regulations to follow. Reliable customer service helps ensure contractors and distributors get what they need when they need it.
For EarthTronics, this means being knowledgeable and up-to-date on all aspects of LED light fixtures, their applications, and their installation. EarthTronics’ product management team is well-versed in product knowledge and lighting applications and can help with your project specifications and layouts. All Customer Service and Product Development positions are LS-1 (NAILD) lighting certified. In addition, members of our sales and product development teams are participating IESNA members.
We’ve designed our website as an on-demand extension of our sales and customer service team. Our streamlined website makes it easier for customers to find the LED lighting solutions they are looking for and provides additional product compatibility information, a rebate finder, and technical support information. This equips customers to make an informed decision when selecting the right LED light fixtures for their project.
With EarthTronic’s customer-friendly website, contractors and distributors can know they will have the best possible experience when shopping for LED lighting products.
At EarthTronics, we believe in providing our customers with the support they need to install our LED products successfully. That’s why we offer a variety of helpful resources, including installation guides and operating manuals. These materials make the installation and operation of our products as straightforward as possible, ensuring that you get the most out of your investment.
Ease of Installation & Use
All EarthTronic LED lighting products, including our LED T8 & T5 bulbs, LED panels, high bays, and wall packs, are designed to be easy to install, making retrofitting and installation a breeze. We also include complete kits, clips, and hardware with every product, so you don’t spend precious time tracking down the right components and accessories. In addition, our LED fixtures are designed to easily integrate sensors and other lighting control technology.
LED Product Assortment & Accessibility
We’ve invested in our North American-based inventory to ensure that our customers can access the products they need when they need them. With two fully stocked warehouses, one in Michigan, USA, and one in Ontario, CAN, we have ample inventory of nearly all our LED fixtures and bulbs. This allows us to fulfill orders quickly and efficiently, reducing the risk of supply chain stalls and delays on your project.
Industry Certification & Exceptional Product Warranties
One of the best ways an LED lighting provider can provide excellent customer service to contractors and distributors is by ensuring their products are well-constructed, energy-efficient, and long-lasting. Additionally, products should meet safety standards and regulations. All EarthTronics LED lighting products are tested to the applicable UL Standards by UL and ETL for both the USA and Canada. In addition, our products are certified by or listed with Energy Star and DLC. For additional assurance, EarthTronics covers our products with warranties from 3 to 10 years in length.
Choosing an LED lighting manufacturer that prioritizes excellent customer service can make all the difference in the success of a construction or design project. With EarthTronics, you can trust that you will have access to the lighting products you need when you need them, thanks to our investment in North American-based inventory. EarthTronics is committed to providing reliable and energy-efficient LED lighting products, a knowledgeable staff, and helpful support resources. When it comes to your LED lighting needs, trust EarthTronics to deliver both the LED products and the service you need to make your project a success.
Contact us today to experience first-hand the EarthTronics difference!